At Xdotoar, products are selected specifically according to your vehicle details. Because of the nature of our products, we do not accept general returns.

No General Returns

We do not accept returns for:

• Change of mind
• Incorrect product selection by the customer
• Incorrect colour selected by the customer
• Personal preference
• Product no longer required
• Minor differences in colour appearance caused by lighting, screen settings or vehicle paint condition

Please carefully verify your car's brand, model and colour/code before placing your order.

Damaged Products

If your Xdotoar product arrives damaged, you may be eligible for an exchange.

To request an exchange, contact us at support@xdotoar.com as soon as possible after delivery.

Please provide:

• Order number
• Clear photographs of the package
• Clear photographs of the damaged product
• Video evidence, if requested
• A description of the issue

Our team will review the information and determine whether the product qualifies for an exchange.

Exchange Only

Approved damaged-product claims will be handled through product exchange/replacement.

We do not provide cash refunds for eligible damaged-product claims.

Incorrect Product

If you believe you received a product different from what you ordered, contact us with your order number and photographs of the product received.

We will review the claim and assist you where applicable.

Colour Difference

Automotive paint can appear different depending on lighting, viewing angle, vehicle age, fading, existing paint condition and application technique.

Xdotoar products are designed to match the selected vehicle colour, but an exact visual match cannot be guaranteed in every situation.

A perceived colour difference alone does not automatically qualify as a damaged-product claim.

Important

Do not dispose of or alter the product before contacting our support team if you believe it has arrived damaged.

All exchange requests are subject to verification and approval by Xdotoar.